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Understand the voice of your customers
Maximize customer satisfaction, streamline onboarding, and boost retention with unified data, strategic insights, and AI-powered summarizations for rapid, customer-centric decision-making.
Trusted by the world's best teams
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Unify your customer data
across teams and departments to unify feedback, conversations, sales processes and customer support to give you a single view of your customer.
Shorten customer onboarding process
Examine and improve customer onboarding time and setup satisfaction and understand exactly who is approaching the customer and when.
Customer Retention
Analyze customer interactions and feedback from various sources to identify potential churn risks and opportunities for upselling or cross-selling to help sales teams retain existing customers and maximize their lifetime value.
Keep track of effort
Guarantee that the most impactful customers get the highest attention, across the board.
Focus on needle-moving initiatives
Discover where and how to improve your product, operations and customer support to deliver better customer-centric experiences.
AI-powered summarizations at high speed
Analyze and act on customer feedback faster by transforming noisy support tickets, chat conversations, and other long text into digestible and accurate summaries with powerful insights.
Akooda definitely became my go-to tool for understanding client statuses, staying in-the-know on internal projects, and enabling quick decision-making
Dietke Fowler
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